Refund policy

Here’s the deal: every t-shirt, hoodie, and mug at Cuse Complains is custom-printed exactly when you order it. Because of this print-on-demand magic, we cannot accept returns or offer refunds for buyer’s remorse or if you accidentally ordered the wrong size. (Check the size charts, folks. We put them there for a reason.)

If your item arrives looking like it survived a Syracuse winter pothole—misprinted, damaged, or defective—we’ve got your back.

Did we send you an Orange hoodie when you ordered Navy? Our bad. Send us a photo within 14 days, and we’ll get the correct item sent out to you ASAP.

Because our items are made to order, we do not offer direct exchanges. If you need a different size, you’ll need to place a new order. Again, please consult the size chart before checking out to avoid this entirely preventable tragedy.